The facility at 10949 Firestone Boulevard presented immediate operational challenges. Toilets were non-functional, a condition known to staff who continued to process orders. This led to patrons departing without service.
The interior cleanliness was compromised, with debris observed on tables and in restrooms. The salad bar displayed shortages across multiple items, including a complete absence of ranch dressing. Hot food orders faced significant delays, exceeding ninety minutes.
A number of amusement machines were out of order, impacting available entertainment. Notably, the animatronic character, Chuck E., did not make an appearance during a lengthy visit.