Pizza Castle's interior has undergone a renovation, presenting a refreshed dining space. Dishes such as the Thai Chicken Salad and Spinach Artichoke Dip are noted for their appeal. The grilled cheese and orzo soup from the lunch deal is described as buttery and cheesy, accompanied by a small coleslaw and homemade bread.
The establishment has faced criticism regarding order accuracy and customer service. Multiple instances are cited where orders were prepared incorrectly, leading to dissatisfaction. Managers reportedly deflected responsibility, particularly for orders placed through third-party delivery services. One customer reported receiving a small clam chowder instead of large, and a pizza missing its advertised sausage topping.
Despite some patrons finding the food to be delicious and the prices reasonable, others express disappointment. The lingering sentiment from some reviews suggests a decline in quality and service over time, with a perception of reliance on frozen ingredients and a lack of culinary expertise.